This Privacy Policy shall apply to the LObuy Customers (Users). For the purposes of this Privacy Policy, the Users, hereinafter be referred to as “You”, “Your”. or “Yourself”.
The LObuy Company has adopted this Privacy Policy to set out the manner in which personal data and other information is collected, received, stored, processed, disclosed, transferred, dealt with and handled by the LObuy Company in relation to Your use of our Services through the mobile application LObuy (“App”). Please read the Privacy Policy carefully before using or registering on the LObuy Platform.
Please feel free to direct any questions or concerns regarding this Privacy Policy by contacting Us through this Platform or by writing to Us at eprintsingletouch@gmail.com.
1. Our Statement of Privacy Practice
Your information is collected and processed in accordance with the terms and conditions of this Privacy Policy.
2. Collection of Information
2.1 In order to enhance the user experience and provide Our Services, Company collects information You affirmatively and voluntarily give to us when You use Our Application.
2.2 In order to provide Our full range of Services, We may collect the following types of information from You (as applicable) including but not limited to: Your name, email address, mobile and/or telephone numbers, service address. We may ask You to provide additional information about Yourself on an optional basis. We may also ask You to provide any other personal information which You give us in connection while booking a service or is relevant to customer surveys and/or offers available on the Platform. All such information shall be collectively referred to as “Personal Information”
2.3 When You send emails or other communications to Us, We may retain those communications in order to process Your inquiries, respond to Your requests and improve Our Services.
2.4 On receiving personal information about our Users, You no longer remain anonymous to Us. We may use this information to do internal research on our demographics, interests, and behaviour to better understand, protect and serve You better. This information is compiled and analysed on an aggregated basis and in a manner that does not personally identify You. We indicate fields that are mandatorily required to be filled and fields that are optional. You may decide whether or not to provide such information to Us.
2.5 You may choose not to provide us with any Personal Information or information as required to complete your tasks/transactions initiated on Your Platform. If We do not receive information required for Your tasks, a Delivery Partner or Merchant may choose not to complete Your task/transaction initiated on the Platform.
3. Use of Personal Information
3.1 The information collected by Us through our Platform maybe used inter alia for the following purposes:
(a) To allow You to use Services on the Platform and to carry out Our obligations arising from any contracts between You and Us.
(b) To allow You to undertake or initiate any transactions on the Platform
(c) For internal record keeping of the Company;
(d) To improve our Services;
(e) To improve Your usage of the Platform, to manage Your Account, etc
(f) To process payments with respect to transactions initiated on the Platform, along with ancillary services, including but not limited to card tokenization services to be provided to You;
(g) To respond to Your comments, reviews and questions, provide customer support and better Service;
h) To communicate important notices or changes to the Services provided by Company on the Platform, use of the Platform and the terms/policies which govern the relationship between You and the Company;
(i) For internal purposes of the Company such as enhancing security of the Platform, auditing, testing, troubleshooting, data analysis and research conducted either indirectly/directly by Company;
(j) For promotion and marketing purposes by Company;
(k) To track the order status, processing and delivery as applicable to You;
(l) For collating Your feedback, providing offers, doing surveys and conducting research on Our user base for usage and improvement of Services;
(m) For any other purposes with Your consent.
3.2 From time to time, we may use Your information to customize, develop, improve the Platform according to your interests
3.3 We may use personal information to resolve disputes that may arise with the use of Our services on the Platform, help promote a safe service to You on the Platform, measure consumer interest in Our services, customize Your experience, detect and protect Us against error, fraud and other illegal activity, enforce Our terms and conditions.
3.4 We shall be entitled to retain Your Personal Information for such duration as may be required for the purposes specified hereunder and shall be used Us only in consonance with this Privacy Policy
4. Sharing of Personal Information
4.1 We may disclose Your personal information if required to do so by law or when We believe that such disclosure is appropriate to comply with law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our Users or the general public.
4.2 Company may need to disclose Your information, to (i) protect and defend the rights or property of the Company, including to enforce Our agreements, policies, and Terms and; (ii) protect the personal safety of You, the Company, its members and employees, or any person, in an emergency; and (iv) protect Company from incurring any legal liability. In such an event Company shall be under no obligation to specifically inform You or seek Your approval or consent.
4.3 Any content or personal information that You share on any current or future publicly viewable portion of the Platform (on discussion boards, in messages and chat areas, etc.) will be publicly available, and can be viewed by others.
4.4 We do not disclose personal information about identifiable individuals to advertisers, but We may provide them with aggregate and/or anonymised information about You and other registered Users, Delivery Partner, Merchants to help advertisers reach the kind of audience they want to target. We may make use of the information We have collected from You to enable Us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
5. Transparency and Choice
5.1 Your acknowledgement. All information disclosed by You shall be deemed to be disclosed willingly and without any coercion. No liability pertaining to the authenticity/genuineness/ misrepresentation/ fraud/negligence, etc. of the information disclosed shall lie on the Company nor will the Company in any way be responsible to verify any information obtained from You.
5.2 Withdraw consent. You may choose to withdraw Your consent provided hereunder at any point in time. You may exercise your right to withdraw Your consent by writing to eprintsingletouch@gmail.com
5.2.1 If You exercise Your right to withdraw Your consent, You accept and agree that
(a) You will lose access to Your account information, saved addresses
(b) You will no longer be able to undertake any transaction on the Platform or access the Service available on the Platform for which the said information was sought on the Platform.
5.2.2 Please note that You may not withdraw Your consent, until
(a) You are a part of any on-going transaction on the Platform; and/or
(b) have a pending payment for a completed transaction on the Platform; and/or
(c) have an open support channel for any transaction (whether ongoing or completed).
5.2.3 Further, You acknowledge and agree that in case of such withdrawal of Your consent, the Company reserves the right to store Your information in an anonymized form such that the information stored will not be attributable to you or identify You in any manner whatsoever. The Company shall complete the anonymizing the data within 30 days from the date of withdrawal of consent. Further, the Company may also store certain information provided by You, or collected in process of Your use of the Platform, as may be required under applicable laws.
5.3 Rectification: You represent and warrant that any and all information, including but not limited to Your Personal Information is absolutely correct and complete in all aspects. You further undertake to immediately update any change or variation of Your Personal Information on the Platform by sending Us a request in writing to eprintsingletouch@gmail.com to rectify or update Your Account. Once You send us an email to Us, You agree to comply with the instructions as may be provided/communicated by Us.
6. Information Safety
All information is saved and stored on servers, which are secured with passwords and pins to ensure no unauthorised person has access to it. Once your information is in Our possession We adhere to strict security guidelines, protecting it against unauthorized access. Company shall take reasonable steps to help protect Your rights of privacy and Your information (personal or otherwise) in an effort to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction of such information, in compliance with the applicable laws. Although we shall try our best to protect Your data we cannot take any guarantee for the security of Your data transmitted through the Platform. You play an important role in keeping Your personal information secure. You shall not share Your security information for Your account with anyone.
7. Complaints
In case of any dissatisfaction in relation to the Platform, You shall first file a formal complaint with the customer service of the Company, prior to pursuing any other recourse. The complaints can be lodged at eprintsingletouch@gmail.com, and upon lodging a complaint You agree to provide complete support to the customer service team with such reasonable information as may be sought by them from You. The decision of the Company on the complaints shall be final and You agree to be bound by the same.
8. Changes to our Privacy Policy
We reserve the unconditional right to change, modify, add, or remove portions of this Privacy Policy at any time, without specifically notifying You of such changes. Any changes or updates will be effective immediately. You should review this Privacy Policy regularly for changes. You can determine if changes have been made by checking the “Last Updated” legend above. If we make any significant changes we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the Platform or to your email address on record and where required by applicable law, We will obtain your consent. Your acceptance of the amended Privacy Policy / Your continued use of our services after we publish or send a notice about our changes to this Policy shall signify Your consent to such changes and agreement to be legally bound by the same
9. Grievances
In the event You have any grievances relating to the Privacy Policy, please inform within 24 hours of occurrence of the instance from which the grievance has arisen, by writing an email to eprintsingletouch@gmail.com